Privacy Policy

At Pyunkang Yul, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to your personal data when you visit our website or interact with our services.

1. Data Controller

The data controller for the personal data collected through this website is the entity operating the Pyunkang Yul brand on this site. If you have any questions about privacy or the way your personal data is handled, you may contact us through the contact channels available on this website.

2. Personal Data We Collect

We may collect the following categories of personal data:

  • Identity data, such as your name.
  • Contact data, such as your email address, telephone number, and delivery or billing details.
  • Order and transaction data, including purchase details, payment-related information, and returns.
  • Account data, if you create an account on our website.
  • Technical data, such as your IP address, browser type, device information, operating system, and usage data.
  • Marketing and communication data, including your preferences for receiving promotional messages.
  • Any information you choose to provide when contacting us, submitting a form, or requesting support.

3. How We Collect Your Data

We collect personal data when:

  • You fill in forms on our website.
  • You place an order or request information about our products.
  • You create an account or subscribe to newsletters or marketing communications.
  • You contact us with questions, requests, or customer service enquiries.
  • You browse the website and interact with it through cookies and similar technologies.

4. How We Use Your Data

We use your personal data for the following purposes:

  • To provide, manage, and improve our website and services.
  • To process orders, payments, deliveries, returns, and related customer support requests.
  • To respond to enquiries, requests, or communications sent by you.
  • To manage your account and maintain our relationship with you.
  • To send service-related updates, such as order confirmations or policy changes.
  • To send promotional messages, offers, or updates where permitted by law or where you have given consent.
  • To analyse website performance, improve user experience, and develop our products and services.
  • To protect the security of the website and help detect or prevent fraud, misuse, or unlawful activity.
  • To comply with legal and regulatory obligations.

5. Lawful Bases for Processing

We process personal data on one or more of the following lawful bases:

  • Your consent.
  • The performance of a contract or steps taken at your request before entering into a contract.
  • Compliance with legal obligations.
  • Our legitimate interests, including operating and improving our website, communicating with users, protecting our business, and ensuring site security, provided those interests do not override your rights and freedoms.

6. Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting, reporting, and operational requirements. When personal data is no longer required, it will be securely deleted, anonymised, or otherwise disposed of in an appropriate manner.

7. Sharing of Personal Data

We may share personal data with trusted third-party service providers where necessary for the operation of our website and services. These may include providers of website hosting, payment processing, analytics, logistics, customer support, email delivery, and other technical or operational services.

These third parties may only process personal data on our behalf and in accordance with our instructions, subject to appropriate safeguards.

We do not sell or rent personal data to third parties.

8. International Data Transfers

Where personal data is transferred outside the United Kingdom or the European Economic Area, we will take appropriate steps to ensure that the data receives an adequate level of protection in accordance with applicable data protection law.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember your preferences, understand how visitors use the site, improve functionality, and support security and performance. Some cookies are strictly necessary for the website to operate, while others may be used only with your consent where required by law.

For more information, please refer to our Cookie Policy if one is available on this website.

10. Your Rights

Subject to applicable law, you may have the following rights in relation to your personal data:

  • The right to access your personal data.
  • The right to request correction of inaccurate or incomplete personal data.
  • The right to request erasure of your personal data.
  • The right to object to certain processing activities.
  • The right to request restriction of processing.
  • The right to data portability, where applicable.
  • The right to withdraw consent at any time where processing is based on consent.

You may also have the right to lodge a complaint with the relevant data protection authority if you believe that your rights have been infringed.

11. Data Security

We take reasonable technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.

12. Children’s Privacy

This website is not intentionally directed at children. We do not knowingly collect personal data from children without appropriate authorisation where this is required by law.

13. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those third-party websites. We encourage users to review the privacy notices of any external sites they visit before providing personal data.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal, technical, or business developments. Any updated version will be posted on this page and will take effect from the date of publication.

15. Contact

If you have any questions about this Privacy Policy or about how we handle your personal data, you may contact us through the contact methods provided on this website.